Customer Service Assistant (Days & Nights)  LOCATION, POSTCODE

Early Morning, Daytime & Overnight Shift Patterns & Duties

Hourly Rate: £13.45 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 25 hours per week

Required Days of Work: Varied Days. Flexibility is required throughout the week

Day Time Working Hours: Varied shift patterns, between the hours of 6am - 6pm.

Night Time Working Hours: 9pm - 6am

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions.

We're looking for a Customer Service Assistant to deliver a personalised, five-star service, creating a welcoming home-from-home environment while helping students make the most of their university journey.

Vita Student’s Customer Service Assistant

Responsible for delivering a personalised and proactive resident experience, the Customer Service Assistant combines front-of-house service, resident support and operational responsibilities to help create a seamless living experience for our global student community.

• Deliver a warm, professional and engaging reception environment, building positive relationships with residents and guests.

• Respond to enquiries, requests and concerns with a proactive, solutions-focused approach, ensuring an exceptional resident experience.

• Conduct regular building inspections and block walks, identifying, reporting and addressing maintenance, safety and operational issues where appropriate.

• Manage parcel deliveries, resident amenities and refreshment stock, ensuring services remain organised and fully replenished.

• Act as the first point of contact for incidents, emergencies and welfare concerns, while maintaining waste management areas in line with health and safety requirements.

Maintaining Vita Student's Premium Facilities

• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.

• Carry out regular cleaning and presentation checks across communal spaces, ensuring environments remain welcoming, safe and resident-ready at all times.

• Replenish resident amenities and refreshments, including coffee beans, tea, milk and vending machine products.

• Promote respectful use of communal facilities and address issues that may impact the resident experience.

• Maintain waste management areas in line with health and safety requirements, ensuring spaces remain clean, organised and hazard-free.

• Support the overall safety, operational readiness and presentation of the building during overnight hours.

Who We’re Looking For

An enthusiastic, proactive and service-focused individual who takes pride in creating exceptional experiences for others. Comfortable working independently and taking ownership during day time and overnight hours, the successful candidate will combine outstanding customer service skills with a hands-on approach to maintaining the high standards expected within a premium student living environment. A positive attitude, strong sense of responsibility and genuine passion for people are essential.

Professional Experience

• Experience delivering exceptional customer service within hospitality, hotels, student accommodation, residential services, customer support, retail, leisure or other customer-facing environments.

• A hands-on and proactive approach to maintaining clean, safe and welcoming spaces, with strong attention to detail and presentation standards.

• Confidence using a range of digital systems, technology and software to support day-to-day operations.

• Experience managing competing priorities and working effectively with minimal supervision.

• Ability to resolve enquiries and challenges professionally while maintaining a positive customer experience.

• Experience working in a night shift, overnight, reception, concierge, front-of-house or guest services role would be advantageous.

Personal Qualities and Characteristics

• A genuine commitment to creating an inclusive environment where people from all backgrounds feel respected, valued and welcomed.

• Excellent communication and interpersonal skills, with the ability to build rapport across a diverse global student community.

• Strong organisational skills with the ability to remain calm, professional and solutions-focused in challenging situations.

• Adaptable, positive and proactive, with a willingness to support changing operational needs.

• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.

• Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.

• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.