Customer Service Assistant, Birmingham, Gough Street

Daytime & Evening Event Shift Patterns & Duties

Hourly Rate: £13.45 plus generous benefits (please see below).

Contract: 12 week Fixed Term Contract, part-time. A minimum commitment of 15 hours per week

Required Days of Work: Flexibility is required throughout weekdays and weekends

Working Hours: Varied shift patterns, between the hours of 6am - 9pm. Full flexibility required.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions. We’re looking for a Customer Service Assistant to deliver a home-from-home experience for our residents and support with the enthusiastic delivery of on & off-site events.

Our Customer Service Assistant

Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.

• Be on hand for questions which may arise .

• Ensure our facilities are being looked after respectfully by residents & guests.

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.

• Be on hand, delivering solutions to issues or challenges that may arise.

• Conduct block walks every 4-6 hours surveying and reporting every area of the building.

• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.

• Manage & store parcels correctly to allow students to easily access their deliveries as required.

• Be the primary point of contact for any potential incident or emergency that may occur onsite.

• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Event Management

We run our student-experience events 5 nights a week (days may vary Monday - Sunday). On-site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:

• Promote events, garnering resident interest and confirming guest list attendance.

• Prepare & deliver events with a lively and vibrant approach.

• Close down events, cleaning and tidying all equipment and products as required.

Who we want to join our team…

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to customers.

• Event management experience would be a significant advantage, however full training is provided.

• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.

• Strong organisational and leadership qualities with an ability to remain calm under pressure.

• Adaptability, creativity & positivity.

• Resilience, with an ability to effectively navigate unexpected situations.

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks.  Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.