Contract: 15 hours per week
Salary: £13.00 per hour

Job role

The Bar Assistant/Concierge role ensures that Lounge 35 can run smoothly, providing excellent service to customers and residents. The Bar Assistant will be responsible for greeting guests, taking orders and payments, serving drinks, and providing a positive experience. The ideal candidate possesses excellent communication, organisational and customer service skills.

Duties

• Deliver exceptional levels of customer service ensuring all guests enjoy a unique and memorable dining experience
• Accurately process all orders through the till systems, issue bills and obtain payment
• Develop excellent product knowledge to answer guest questions and offer recommendations
• Deliver drinks to guests in a timely manner and attend to the needs of guests throughout the dining process
• Complete set up, handover and close-down duties to a high standard

• Providing exceptional customer service to residents and guest
• Managing any customer queries and escalating where necessary
• Checking and maintaining health and safety compliance within the building
• Maintaining the cleanliness standards within the building
• Managing the front desk function including some general administrative tasks
• Promoting events within the building and any Vita Living strategies
• Monitoring the check in report to set up new residents moving in the following day on the door entry system
• Preparing inventories for new move in’s
• Reporting and actioning (where possible) any maintenance issues identified within the building/apartments
• Providing a comprehensive handover when another team member is commencing their shift
• Maintaining a professional yet friendly relationship with residents on site

Our Bar Assistant/Concierge will be:

• Passionate and experienced within customer service
• A strong team player
• Organised and able to work in a fast-paced environment
• Positive and able to work well under pressure
• Ideally have knowledge and experience in cocktail making

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.

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