Weekly Contract: 42.5 hours
Salary: £26,000 pa + performance bonus

Introduction

Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs.   

Vita Student is seeking a Residence Supervisor to help deliver this outstanding level of service for our residents in York.

Role and Responsibilities

An important role within the business, the Residence Supervisor will support the management team in ensuring the building, its services and amenities and our colleagues are working together to achieve our high brand standards. 

The ideal candidate will be a warm, welcoming, professional people person with a passion for customer service. A hands-on role, you’ll lead by example, sharing knowledge and best practice with your team members to meet objectives and deliver an exceptional customer experience. 

Tasks will include:

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and creates a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develops strong relationships to encourage a strong Vita Student community.
• Audits and oversees, operational practices and makes suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
  

The ideal candidate will:

• Have experience in a customer facing industry
• Be a strong team player with a passion for working with people and customers
• Have excellent communication and problem-solving skills
• Possess high personal standards and attention to detail
• Be highly self-motivated and flexible
  

What we offer

• Your birthday day off
• Recognition programmes
• Opportunities for career progression
• Team parties/events
• Pension scheme
• A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more
• Access to 24/7 Employee Assistance Programme
  

About Vita Student

Vita Student is the world’s best student accommodation brand, created by Vita Group, an intelligence driven platform creating tomorrow’s urban living. Specialists in urban regeneration and accommodation which delivers best-in-class service, Vita Group’s mission is to create environments in which people can thrive. To deliver against this mission, Vita Group seeks good people who are passionate and positive and strive to deliver our best-in-class experience, they operate with foresight and can communicate effectively.

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