Additional Responsibilities
Vita Student's Customer Service Assistant role is an opportunity with multiple purpose and significant responsibility.
Objective & Responsibilities
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Manage communal area equipment
Our facilities include gaming facilities such as table tennis, pool tables etc. Manage the distribution and return of all associated equipment.
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Replenish Vending Machines
Our vending machines need to be stocked at all times ensuring refreshments are available for residents. This also includes ensuring our coffee machines are cleaned, fully stocked with fresh beans and fresh milk, and maintaining water dispensing facilities.
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Inventory Management
Monitor stock levels and communicate needs to the Assistant Residence Manager or Residence Manager. Assist in ordering stock to maintain appropriate inventory.
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Block Walks
It is vital that our buildings are maintained to the highest health & safety standards, meeting regulations. This is the responsibility of all of our colleagues. Each site requires ‘block walks’ every 4-6 hours. Each block walk requires surveying every area of the building, looking for any health, safety or maintenance issues which may arise, such as obstruction in public corridors, leaks, broken equipment, temperature management etc.
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Parcel Management
With a typical Vita Student site housing between 200-400 resident studios, we receive a large volume of deliveries daily. We have an efficient parcel management processing and storage system in place, supported by parcel management software & technology. All parcels need to be managed and stored correctly to allow students to easily access deliveries as required.
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Bin Storage Maintenance
Due to the size of our resident building, we have a busy bin storage facility. Whilst this isn’t the most pleasant place to be, it is vital that this area is kept to a standard which meets health & safety regulations, and any potential hazards are addressed / cleaned / tidied / reorganised as required.
Security
Monitor CCTV footage for any potential incidents.
Emergency Response
As a primary Vita Student contact on-site, there is a significant responsibility for our Customer Service Assistant to be alert and astute in the case of an incident. This could be a minor incident, such as a fire alarm going off incorrectly. In the unlikely event of a more serious incident on-site, management will be on-site to escalate to. In the event of a more serious situation, the emergency services may need to be called to be calmly and accurately briefed of the incident. In an extreme situation, an evacuation may be necessary.
