Events & Nights
Challenges & KPI's
Challenges
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Promote & generate interest in events reaching participation targets
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Cleaning the communal areas to an exceptionally high standard throughout the shift.
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Deliver events on-time to set-budget
Fast-paced environment, dealing with high volume of residents throughout the shift whilst also maintaining a clean, high functioning environment.
Key Performance Indicators (KPI's)
Request resident feedback regularly, each Customer Service Assistant is targeted on both volume and quality of feedback received. (Key Performance Indicator (KPI) is to achieve a minimum Customer Service rating of 4.6 out of 5).
Building regulations & compliance must be adhered to and reported every 4-6 hours. We have building-specific online health & safety portal with complimentary checkpoints throughout each site which must be monitored and recorded every 4-6 hours. The portal that we use is called SafetyCloud.