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Events & Customer Service

Challenges & KPI's

Challenges

  • Promote & generate interest in events reaching participation targets

  • Fast-paced environment, dealing with high volume of residents throughout the shift whilst also maintaining a clean, high functioning environment.

  • Deliver events on-time to set-budget

Key Performance Indicators (KPIs)

Request resident feedback regularly, each Customer Service Assistant is targeted on both volume and quality of feedback received. (Key Performance Indicator (KPI) is to achieve a minimum Customer Service rating of 4.6 out of 5)

Building regulations & compliance must be adhered to and reported every 4-6 hours. We have building-specific online health & safety portal with complimentary checkpoints throughout each site which must be monitored and recorded every 4-6 hours. The portal that we use is called SafetyCloud

CREATE!

About Vita Group

At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence driven platform, we’re constantly looking at data and insights in order to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We look at behaviours, trends, and new technologies to shape and create new products and services. It’s why we’re constantly evolving our product offer to reflect new audiences, new demand, and new ways of thinking.

We’re passionate about helping people thrive. This is encompassed in our values and feeds everything we do from our approach to the people we employ to the way we design our buildings.

Vita Group

Vita Student

Uhaus

Union Co-living

House of Social

House of Social Food Hall



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