Breakfast & Customer Service
Challenges & KPI's
Challenges
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High pressure kitchen environment with large volume/turnover during breakfast service
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Fast-paced customer service setting, dealing with high volume of residents throughout the shift whilst also maintaining a clean, high functioning environment.
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Kitchen regulations and hygiene standards must be maintained, monitored and recorded throughout each shift
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Regularly conduct facilities and machinery checks such as ovens, and fridges.
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Exposure to kitchen equipment and hot surfaces.
Key Performance Indicators
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Customer Service Score
Request resident feedback regularly, each Customer Service Assistant is targeted on both volume and quality of feedback received. (Key Performance Indicator (KPI) is to achieve a minimum Customer Service rating of 4.6 out of 5).
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Facilities Management
Building regulations & compliance must be adhered to and reported every 4-6 hours. We have building-specific online health & safety portal with complimentary checkpoints throughout each site which must be monitored and recorded every 4-6 hours. The portal that we use is called SafetyCloud.
