Night Concierge, Manchester, Circle Square

Evening Events & Overnight Shift Patterns & Duties

Hourly Rate: £13.50 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 24 hours per week

Required Days of Work: Weekends and weekdays, flexibility is required throughout the week

Working Hours: Varied shift patterns, 4-6 hour shifts between 9pm - 3am (Alternative hours of 10pm- 7am). Full flexibility required.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

The Art of Living

Designed to exceed the expectations of professionals living in the city, uhaus leads the way in urban living. High-end furnishings, best-in-class amenity spaces including private dining rooms, co-working spaces, cinemas, lounges, and state of the art gyms, extend the home to create the perfect environment for residents to thrive.

We are looking to appoint an Night Concierge to play a key role in creating an exceptional home-away-from-home experience for residents. Combining outstanding customer service with hands-on facilities support, this role helps maintain a safe, welcoming and well-presented environment throughout the night, ensuring the high standards synonymous with uhaus are consistently delivered.

uhaus' Night Concierge

Responsible for delivering a personalised and proactive resident experience, the Night Concierge combines customer service, reception, resident support, facilities management and building operations to ensure our residents receive a seamless experience around the clock, supporting the needs of a diverse global residential community throughout the night period. From providing local knowledge and resolving enquiries to maintaining exceptional communal spaces and facilities, the role contributes to the seamless, five-star experience that sets uhaus apart.

Resident Experience & Customer Service

• Provide a warm, professional and welcoming reception experience for residents, guests and visitors.

• Build positive relationships with residents, creating an approachable and supportive environment.

• Respond confidently to resident enquiries, offering guidance, information and practical support.

• Take ownership of challenges and concerns, delivering effective solutions with a positive and proactive approach.

• Manage and organise parcel deliveries accurately, ensuring a smooth and efficient collection experience.

• Act as the first point of contact for incidents, emergencies or welfare concerns, following procedures and escalating appropriately when required.

• Help maintain a safe, secure and welcoming atmosphere across the residence throughout the night.

Maintaining uhaus' Premium Facilities

• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.

• Carry out regular cleaning and presentation checks across communal spaces, ensuring environments remain welcoming, safe and resident-ready at all times.

• Complete routine building inspections throughout each shift, identifying, reporting and addressing potential hazards where appropriate.

• Conduct comprehensive block walks every 4-6 hours, surveying all areas of the building and accurately recording observations.

• Replenish resident amenities and refreshments, including coffee beans, tea, milk and vending machine products.

• Promote respectful use of communal facilities and address issues that may impact the resident experience.

• Maintain waste management areas in line with health and safety requirements, ensuring spaces remain clean, organised and hazard-free.

• Support the overall safety, operational readiness and presentation of the building during overnight hours.

Who We’re Looking For

An enthusiastic, proactive and service-focused individual who takes pride in creating exceptional experiences for others. Comfortable working independently and taking ownership during overnight hours, the successful candidate will combine outstanding customer service skills with a hands-on approach to maintaining the high standards expected within a premium residential living environment. A positive attitude, strong sense of responsibility and genuine passion for people are essential.

Professional Experience

• Experience delivering exceptional customer service within hospitality, hotels, student accommodation, residential services, customer support, retail, leisure or other customer-facing environments.

• A hands-on and proactive approach to maintaining clean, safe and welcoming spaces, with strong attention to detail and presentation standards.

• Confidence using a range of digital systems, technology and software to support day-to-day operations.

• Experience managing competing priorities and working effectively with minimal supervision.

• Ability to resolve enquiries and challenges professionally while maintaining a positive customer experience.

• Experience working in a night shift, overnight, reception, concierge, front-of-house or guest services role would be advantageous.

Personal Qualities and Characteristics

• A genuine commitment to creating an inclusive environment where people from all backgrounds feel respected, valued and welcomed.

• Adaptable, positive and proactive, with a willingness to support changing operational needs.

• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.

• Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.

• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.

This opportunity may suit candidates who have previously worked as a Customer Service Assistant, Night Receptionist, Night Auditor, Hotel Receptionist, Front of House Assistant, Concierge, Residence Assistant, Guest Services Assistant, Accommodation Assistant, Facilities Assistant, Retail Assistant, Hospitality Team Member or Resident Services Assistant.

Why Join the uhaus Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium residential living.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.