Restaurant Manager, Manchester

Early Morning, Daytime, Evening and Late Night Shift Patterns & Duties

Salary: £32-34,000 per annum plus generous benefits (please see below).

Contract: Permanent, full-time. A contractual commitment of 42.5hours per week

Required Days of Work: Weekdays and weekends. Flexibility is required throughout the week

Working Hours: Varied shift patterns, between the hours of 8am - 1am. Full flexibility required.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time.

We're looking for a Restaurant Manager, responsible for delivering an exceptional guest experience by leading all front-of-house floor operations. The role ensures consistently high service standards, develops the floor and host teams, and acts as the operational link between guests, kitchens and the wider management team.

House of Social’s Restaurant Manager

Accountable for the overall presentation, organisation and performance of the venue floor, ensuring every guest receives a welcoming, efficient and memorable experience

Guest Experience

• Lead the delivery of exceptional guest service throughout every shift.

• Ensure the guest journey is seamless from arrival through to departure.

• Resolve guest feedback and complaints professionally and proactively.

• Maintain a visible presence on the floor during service.

Floor Operations

• Take ownership of all day-to-day floor operations.

• Ensure smooth coordination between the bar, kitchens, hosts and floor teams. Oversee bookings, table management and operational flow.

• Support the delivery of private events and large bookings.

• Ensure the venue is clean, organised and presentation-ready at all times.

Team Leadership & Development

• Lead, coach and motivate the floor and host teams.

• Deliver structured inductions and ongoing training.

• Complete regular specification tests and service coaching.

• Conduct one-to-ones and performance reviews where required.

• Promote a positive team culture and high levels of engagement.

Food Knowledge & Compliance

• Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge.

• Deliver regular food description and upselling training.

• Ensure all team members understand allergen procedures and food safety requirements.

• Monitor compliance with licensing, health & safety and company procedures.

Operational Standards

• Complete daily venue walks and quality checks.

• Ensure opening, handover and closing procedures are completed to standard.

• Oversee floor ordering and stock requirements.

• Support compliance audits and action plans.

Reporting & Performance

• Produce weekly and monthly reports covering: Guest feedback and reviews Service standards

Working closely with the Head of F&B, the Floor Manager will translate strategic goals into operational delivery, driving footfall, maximising spend per head, improving bar performance, and supporting a dynamic events and programming calendar.

Who We’re Looking For

House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our Restaurant Manager plays a critical role ensuring seamless operations and effective leadership.

Professional Experience

• Proven success leading busy restaurants, bars, food halls or hospitality destinations where exceptional guest experiences come first.

• Inspiring people leader, recognised for building engaged, high-performing teams and creating positive team cultures.

• Commercially driven, with experience managing P&L, controlling costs and maximising venue performance.

• Experienced in delivering standout events, activations and memorable hospitality experiences that keep guests coming back.

• Strong operational knowledge across food safety, licensing, health & safety and venue compliance standards.

• Tech-savvy operator, confident using POS systems, reporting platforms and hospitality technology to keep operations running smoothly.

Personal Qualities and Characteristics

• A genuine commitment to creating an inclusive environment where people from all backgrounds feel respected, valued and welcomed.

• Adaptable, positive and proactive, with a willingness to support changing operational needs.

• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.

• Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.

• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.

This role is ideal for an experienced Restaurant Manager, General Manager, Hospitality Manager or Food Hall Manager who thrives in a fast-paced, high-volume environment. It suits an energetic leader with strong commercial awareness, a passion for exceptional guest experiences, and a proven ability to build high-performing teams while delivering outstanding operational results.

Why Join the House of Social Food Hall Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium hospitality.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.