Customer Service Assistant, Edinburgh, New Waverley

Early Morning Breakfast Shift Patterns & Duties

Hourly Rate: £13.45 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 25 hours per week

Required Days of Work: Monday - Friday

Working Hours: Between 6am - 11am

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions.

As part of Vita Student's resident experience, the Breakfast Customer Service Assistant helps deliver a fresh, high-quality buffet breakfast each morning.

Vita Student’s Customer Service Assistant

Responsible for preparing, serving and maintaining breakfast offerings, the role combines outstanding customer service with a passion for creating memorable experiences and a welcoming atmosphere for a global student community.

• Prepare, cook, present and serve a varied hot and cold breakfast, ensuring high standards of quality, presentation and resident satisfaction at all times.

• Maintain a clean, organised and fully stocked kitchen and breakfast service area, creating a safe and efficient working environment.

• Follow food hygiene, health and safety, and food safety regulations, ensuring full compliance with company and legislative standards.

• Deliver a warm, welcoming and professional front-of-house experience, building positive relationships and creating an exceptional experience for residents and guests.

• Support the smooth day-to-day operation of the residence by responding to enquiries, managing resident services and maintaining high standards across communal spaces.

• Conduct routine building inspections and act on maintenance, safety and wellbeing concerns, helping ensure a safe, well-presented and thriving student community.

Who We’re Looking For

A passionate and reliable Customer Service Assistant who thrives in a fast-paced kitchen environment. Committed to delivering great food and exceptional service, taking pride in creating a positive start to each student’s day while maintaining Vita Student’s standards.

• A customer service professional with a background in a fast-paced kitchen environment.

• Well versed in kitchen regulations

• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.

Personal Qualities and Characteristics

• A genuine commitment to creating an inclusive environment where people from all backgrounds feel respected, valued and welcomed.

• Adaptable, positive and proactive, with a willingness to support changing operational needs.

• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.

• Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.

• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.

This role could be a great fit for those with experience in customer service, hospitality, reception, retail or student accommodation, particularly in positions such as Breakfast Assistant, Kitchen Assistant, Food & Beverage Assistant, Customer Service Assistant, Receptionist, Front of House, Concierge, Guest Services, Resident Services, Accommodation Assistant, Retail Assistant or Hospitality Team Member.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.