Host– House of Social Food Hall, Manchester 

Hourly Rate: £13 

Contract: Permanent, zero hour contract. Expected 25-40 hours per week.

Working Patterns: We are open 7 days a week. Our Host works collaboratively throughout the week. Shifts can start as early as 7am and finish as late as 2am.  

Days and hours will rotate weekly subject to demands and team availability. 

We are House of Social; Manchester’s newest and most exciting food hall — a space where food, drinks, and atmosphere come together. From relaxed WFH days and casual catch-ups to community events and full private hires, everything we do is designed to feel social, welcoming, and effortless.

We create an environment where guests can work, celebrate, eat, drink, and spend time together — all under one roof.

A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Host. At its heart, this role is about welcoming guests to our house and making every interaction feel relaxed, personal, and memorable.

Our Host

Set the tone for the guest experience from the first hello to the final goodbye. Whether guests are joining us for a quick coffee, a WFH session, casual drinks, or a full private event, your role is to ensure every visit feels welcoming, seamless, and genuinely looked after.

• Welcome guests with warmth, confidence, and genuine energy.

• Manage bookings through the Collins system and monitoring guest messages and enquiries.

• Support Working From Home (WFH) packages, community events, and private hires.

• Explain the venue layout, QR codes, and the me&u; ordering system.

• Encourage food and drink sales through recommendations and upselling.

• Manage guest flow to maintain a smooth and relaxed environment.

• Support guests throughout their visit to ensure high standards of service.

• Maintain strong menu, event, and venue knowledge.

• Work closely with the wider team to deliver seamless service.

Service Style & Guest Experience

This role is not a traditional waiter/waitress position with a small fixed section and constant table service. Instead, Hosts oversee larger areas of the venue, focusing on improving the overall guest experience through atmosphere, engagement, and proactive hospitality.

• Oversee larger sections and regularly engaging with guests.

• Drive wet sales through confident drink recommendations.

• Provide table service where additional support may be required.

• Spot opportunities to improve a guest’s experience through small moments of service.

• Support guests with the me&u; system while keeping service personal.

• Take ownership of guest experiences during events and private hires.

• Act as the key recognisable host during large bookings and PDR hires

Who We’re Looking For…. 

House of Social boasts 5 individual kitchens, delivering variety of food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Host plays a critical role ensuring seamless operations and effective leadership.

Professional Experience 

• An experienced and accomplished Host with a strong hospitality background.

• Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership.

• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.

• Confidence using booking systems (Collins experience a plus).

• Comfortable explaining systems and guest journeys.

• Calm under pressure in fast-paced environments

• Developed and implemented customer satisfaction programs.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Host must be technologically astute.

• Good knowledge of POS systems and till operations.

• Strong knowledge of food hygiene regulations and health & safety best practices. 

Personal Characteristics 

• Friendly, approachable, and confident personality.

• Strong communication and organisational skills.

• Excellent interpersonal skills and the ability to creating memorable guest experiences. 

• Positive team-focused attitude with strong attention to detail.

• A hands-on attitude, combined with strong communication and people leadership skills. 

• A strategic thinker.

• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.  

Why work for us……. 

Our employees have the pride of working at our luxury venues, which offer the highest standard of hospitality across the UK. We reward the commitment and dedication of our people by providing the following benefits: 

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone! 

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. 

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. 

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. 

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. 

Important 

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. 

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.