Customer Enrolment Executive – Alderley Edge, Cheshire

Salary: £27,000 per annum 

Hours Per Week: 40 Hours per week

Working Patterns: Monday – Friday flexibile working hours. Office based, with 1 day working from home if desired. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.

Vita Group

Vita Group is a developer and operator of high-quality, intelligent residential communities that are redefining renting, co-living, and urban life.

Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives.

Vita Student delivers inspirational spaces and experiences to enhance university life. House of Social reimagines shared student living, blending accommodation with vibrant food, drink, and music destinations. Uhaus brings modern, city-centre build-to-rent living for professionals, while Union redefines co-living with flexibility and community at its core.

As a key member of the Customer Engagement Team, our Customer Enrolment Executive serves as the primary point of contact for students. Providing clear, timely communication across internal teams, ensuring that every enquiry is handled appropriately and contributes to a positive and reassuring student experience.

Our Customer Enrolment Executive

Working with our Sales Teams and maintaining regular contact with our customers, our Customer Enrolment Executive works to ensure that each and every new customer has a clear understanding of what life at Vita Student looks like, months before they even move-in. Working within a team in our head office in the UK but as part of a larger team based across China, India and Spain, you will be protecting our bookings against future cancellations or payment arrears, whilst encouraging customers through our self-serve tenancy management platform.

• Complete outbound calls, emails and messages to new customers, including speaking to authorised third parties where permission is given, to ensure that the customer has chosen the correct contractual options for their needs.

• Working closely with our Sales Teams and maintaining regular engagement with students, help ensure that each resident feels heard and understood, proactively resolving issues and contributing to a welcoming and supportive living environment.

• Triage inbound contact from customers who have questions or queries about their upcoming stay via email, phone call and web chat; working to ensure response times are within the target for the season, and escalating customers, where appropriate.

• Maintain accurate logging of resident contact via the customer relationship management system.

• Develop relationships with Global Sales Teams to facilitate efficient communications with new residents.

• Support efficient handling of the post-booking cancellations process and in line with company procedure.

• Maintain accurate logging of resident contact via the customer relationship management system.

• Upselling additional services / product to current residents to generate additional revenue

• Provide support to customers regarding payment-related queries, including payment plans, deadlines, transaction issues.

Who We’re Looking For

A talented and ambitious customer focused professional looking to gain quality experience in a dynamic entrepreneurial business as part of their own personal career path.

 Professional Characteristics & Experience

• A natural problem solver with strong negotiation skills.

• Familiar with the UK university system.

• Accurate data entry and reporting using Microsoft Excel & online web-based tools.

• Passionate about connecting with and understanding customers.

• Confident and articulate when speaking on the telephone, including in an office setting.

• Good team working experience with the capabilities to work on own initiative.

• Excellent planning and organisational skills.

• Flexible and adaptable when plans or policies change, often at short notice.

• Strong working knowledge of Office 365 suite (particularly Outlook and Excel).

• Sales experience would be ideal but not essential.

Personal Characteristics

• Have a high standard of English (written and oral).

• An excellent listener and all-round brilliant communicator.

• Flexible and adaptable when plans or policies change, often at short notice.

• A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results.

• Resilient and persistent with a can-do attitude. — not discouraged by rejection or difficult conversations.

• Emotional intelligence — able to read tone, context, and non-verbal cues to guide conversations and decisions.

• Driven and focused, and self-motivated to process a high number of calls and emails, providing exceptional service along the way.

• Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.

In return, we will provide the experience and exposure within the business group (UK and internationally) to help develop skill sets and hone expertise for career progression.

Why work for us…….

Our head office is designed with people in mind: a modern workspace set in green surroundings, with an onsite restaurant and padel court. Working at Vita means being part of a team that looks out for one another, with thoughtful perks, good food, regular social moments, and wellbeing support that make Vita a place people choose to stay and grow.

We aim to create an environment where people feel supported, challenged, and trusted with fair, competitive rewards and a culture that helps people perform at their best.

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata).

Flexible Working Hours – Flexible start/finish times between the hours of 08:30 - 18:00

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata).

Free on-site Parking - Free parking on-site. If you don't drive, we are within a 5 minute walk to both train and bus stops.

Free on-Site Restaurant – Discretionary free breakfast & lunch served 5 days a week at our premium on-site restaurant.

Free on-site Padel Court - Cancel that gym membership, and enjoy the fun of padel; providing a full-body workout that boosts cardiovascular health, improves coordination, agility, and strength, while burning calories and bonding with colleagues!

Free Stockport County Football Club Tickets – Free football tickets for employees, to be accompanied by friends or family.

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Career Development – Whether your Vita Group career is a medium or long-term venture; we onboard all employees by means of a thorough induction, delivering professional progression.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.