Receptionist. Alderley Edge, Cheshire

Contract: Fixed Term Contract, with a potential for permanent extension.

Hourly Rate: £12.80

Hours Per Week: Part-time, 15 hours per week

Working Patterns: Wednesday's & Friday's between the hours of 08:30am - 17:00 with an hour for lunch.

Vita Group is a developer and operator of high-quality, intelligent residential communities that are redefining renting, co-living, and urban life.

Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives.

Vita Student delivers inspirational spaces and experiences to enhance university life. House of Social reimagines shared student living, blending accommodation with vibrant food, drink, and music destinations. Uhaus brings modern, city-centre build-to-rent living for professionals, while Union redefines co-living with flexibility and community at its core.

Guided by a commitment to delivering outstanding design and exceptional customer service, Vita continues to create thriving communities and raise the bar for purpose-built accommodation.

We’re an ambitious company with big plans, made up of a talented group of like-minded individuals determined to achieve them. We support our people with a positive and collaborative working environment, fair and competitive rewards, and a culture where they can do their best work and thrive.

Our Brands Vita Group - Vita Student - Union - Uhaus - House of Social - House of Social Food Hall - Dough Religion

The Opportunity

To support the Office Manager as a part-time Receptionist at our head office, in Alderley Edge. Initially working two days per week on an initial six-month fixed-term contract, with the possibility of the role becoming permanent and the potential to provide additional holiday cover when required.

This front-of-house position is highly valued within the business and plays a key role in creating a positive first impression, as well as helping to maintain a welcoming, well-organised and vibrant working environment.

Front of House

• Be the first point of contact for visitors

• Create a brilliant arrival experience - provide a friendly welcome to all visitors and colleagues.

• Take pride in the reception and meeting room areas to ensure a tidy and welcoming appearance.

• Oversee meeting room bookings.

• Preparation for external meetings including organising & providing refreshments as required.

• Direct inbound calls.

• Organise ad hoc hospitality and travel as required.

People

• Play a central role in smooth day-to-day running of the office, providing a friendly, efficient and professional internal customer service to colleagues in a dynamic environment.

• Provide excellent customer service to your colleagues, supporting with queries and establishing standards and procedures that remove barriers to being able to work efficiently.

• Post communications on Vita Group's internal communication platform, Viva Engage.

• Be responsible for first aid in the workplace.

Operational

• Manage incoming and outgoing post and packages including daily courier drop offs and collections.

• Audit and log office maintenance issues and liaise with approved third parties to resolve.

• Manage courier systems, stationery and general office orders and other third-party suppliers as necessary.

• Purchase office supplies as necessary.

• Be the primary point of contact for the property’s authorised contractors and assisting when required.

• Coordinate contractors carrying out planned maintenance work.

• Fully understand the fire, emergency and health & safety procedures of the workplace.

• Ensure that all potential and real hazards are taken care of immediately and reported appropriately.

Additional Responsibilities

• Carry out a range of administrative tasks as required to support all functions of the office

• Support with miscellaneous business projects as required

Who We’re Looking For

A highly driven, detail-oriented, and empathetic part-time Receptionist. The ideal candidate will possess the following list of skills and experience, but most importantly, a positive attitude, fantastic interpersonal skills and an understanding of the importance of this role in creating a great working environment:

 Professional Experience

• Previous experience in a front of house/customer facing role.

• Customer-focused background, with a confident and articulate telephone manner, demonstrating professionalism and clarity in a professional office settings.

• Proficient in IT and online web-based tools, with intermediate skills in Microsoft 365, particularly Outlook and Excel.

• Strong prioritisation and organisational skills, and a responsible approach to handling confidential information.

• Professional experience in adapting quickly and effectively to last-minute changes in plans or policies, while maintaining a proactive and positive attitude.

Personal Characteristics

• A friendly, welcoming disposition and be comfortable and confident in communicating effectively with a wide variety of people and clients.

• Stationed at our front desk, we require a team player, with the ability and confidence to work independently, demonstrating sound judgement, discretion and a professional approach at all times.

• Posses high standards, and care about creating a great first impression and working environment by keeping up an immaculate appearance of our reception, communal areas and meeting rooms.

• Self-motivated; able to problem solve efficiently and be proactive during quieter spells.

• A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results.

• Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.

• An excellent listener and all-round brilliant communicator.

• Resilient, organised, with a can-do attitude.

Why work for us…….

Vita Group’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata).

Working Hours – 08:30 - 17:00, every Wednesday and Friday.

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata).

Free on-site Parking - Free parking on-site. If you don't drive, we are within a 5 minute walk to both train and bus stops.

Free on-Site Restaurant – Discretionary free breakfast & lunch served 5 days a week at our premium on-site restaurant.

Free on-site Padel Court - Cancel that gym membership, and enjoy the fun of padel; providing a full-body workout that boosts cardiovascular health, improves coordination, agility, and strength, while burning calories and bonding with colleagues!

Free Stockport County Football Club Tickets – Free football tickets for employees, to be accompanied by friends or family.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Career Development – Whether your Vita Group career is a medium or long-term venture; we onboard all employees by means of a thorough induction, delivering professional progression.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.