Weekly Contract: 42.5 hours
Salary: £40,000-£43,000 + 10% performance bonus
Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs.
We’re seeking a Residence Manager for our To help deliver this outstanding level of service for our residents in Lewisham.
Role & responsibilities
An important and highly visible role within the business, as Residence Manager you’ll have overall responsibility for ensuring the building, its services and amenities and our colleagues are working together to achieve our high brand standards.
As well as delivering an exceptional customer experience, you’ll also need to maintain compliance with varying legislation, procedures and best practice while maximising rental income and reducing operating costs.
A hands-on attitude, combined with strong communication and people management skills, with the ability to continually develop your team are key to the success of this role.
Tasks will include:
- Direct responsibility for the operational performance of up to a 600-bed residence
- Leading and motivating the team to deliver an outstanding service to residents
- Hiring, training and continuously developing the team, supporting with recruitment and HR.
- Work with the sales and marketing teams to ensure maximum occupancy levels
- Adhere to robust rental collection procedures, targeting zero arrears for the full year
- Oversee the implementation of the community strategy throughout the year
- Ensure the efficient rollout of brand marketing campaigns throughout the residence
- Manage and maintain health and safety compliance
- Manage and maintain the residence to brand standards, procuring the necessary goods and services
- Initiate and nurture close links with universities, other educational institutions and local businesses
- Recruit and manage the Residence team.
What we offer
- Your birthday day off
- Recognition programmes
- Opportunities for career progression
- Team parties/events
- Pension scheme
- A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more
- Access to 24/7 Employee Assistance Programme
About Vita Student
Vita Student is the world’s best student accommodation brand, created by Vita Group, an intelligence driven platform creating tomorrow’s urban living. Specialists in urban regeneration and accommodation which delivers best-in-class service, Vita Group’s mission is to create environments in which people can thrive. To deliver against this mission, Vita Group seeks good people who are passionate and positive and strive to deliver our best-in-class experience, they operate with foresight and can communicate effectively.